Privacy Policy

Privacy Notice

 

In accordance with applicable data protection and privacy laws, ParrotClub Inc. is committed to protecting the privacy and security of your personal data. This Privacy Policy is designed to inform you about the types of personal data we collect, the purposes for which we use this data, and our practices in processing and protecting such data. Our practices are designed to provide a high level of protection for your personal data, in compliance with the General Data Protection Regulation (GDPR) for our European Union customers, the California Consumer Privacy Act (CCPA) for residents of California, and other applicable data protection laws globally.

 

We emphasize that you have the right to autonomously determine the lawful management and control of the information that you provide us with. This ensures the sanctity of your confidentiality and privacy while ensuring that your information is used strictly for the purposes for which it is intended.

 

Data Controller.

 

ParrotClub Inc., commonly known as “ParrotClub” (hereinafter referred to as “ParrotClub”), with its registered office in 6072 Avenida de Castillo, Long Beach, CA, 90803, United States of America, assumes the mantle of responsibility for the processing of personal data collected by ParrotClub. This processing extends to data obtained through electronic means, traditional paper formats, the electronic application platform, the website located at https://ParrotClub.co/, telephone communications or any other modality used to obtain data. ParrotClub also undertakes to respect the confidentiality of the data provided by you as a client or prospective client. You are duly informed that your data will be processed exclusively for the purposes described in this privacy policy, in strict compliance with the provisions of the law. In addition to the data collected through our website and traditional methods, ParrotClub’s mobile application is an integral part of our data collection process. Personal data collected via the ParrotClub app may include, but is not limited to, user account information, interaction data within the app, and any communications made through the app platform. This encompasses data provided directly by users as well as data generated through the use of the app.

 

The ParrotClub app may involve specific data processing practices to enhance user experience and service functionality. This includes the collection of location data (subject to user permissions), device identifiers, app usage metrics, and in-app preferences. These practices are crucial for personalized content delivery, app performance optimization, and overall service improvement. All such data processing within the app is conducted in strict adherence to our commitment to user privacy and data protection laws.

 

Age Requirements for Use of Our Services: Due to the complexities of obtaining verifiable parental consent under laws such as the EU General Data Protection Regulation (GDPR), ParrotClub does not knowingly allow individuals under the age of 16, or the age of digital consent as specified by local laws in their country of residence, to use our services. This includes, but is not limited to, countries in the European Union and regions with similar requirements for parental consent. Users affirming their registration with ParrotClub represent and warrant that they are at least 16 years of age or older, or have reached the age of digital consent in their jurisdiction.”



Department of Personal Data Protection:

 

Address: 6072 Avenida de Castillo, Long Beach, CA, 90803, United States of America

 

Email: hola@parrotclub.co

 

Phone: +1 707 702 2817

 

Non-sensitive Personal Data Collection.

 

The personal information that ParrotClub may request or come to request includes the following

 

  1. Contact Information: Full name, telephone number (home or mobile), email address and physical address.
  2. Customer identification data: First name(s), last name(s), date of birth and gender.
  3. Financial Information: Payment-related information, including bank account information and debit or credit card information, when making payments for the services and products offered.
  4. We collect and analyze data from conversations between users and instructors for the purposes of quality control, service enhancement, customized marketing communications, and for promoting relevant third-party products or services. We take steps to ensure this data is processed responsibly, with respect for user privacy, including the use of anonymization and aggregation where appropriate. Users have the right to access and control their conversation data as per the applicable data protection laws.

 

By using our services and providing us with your personal data, you acknowledge and agree to our Privacy Policy and the processing of your personal data as described herein. We commit to protecting your privacy and ensuring your data is used only in accordance with this Privacy Policy. If you have any objections to the processing of your personal data as outlined in this policy, please contact us immediately.

 

Sensitive Personal Data.

 

We inform you that ParrotClub will not collect any sensitive data from you.

 

Objectives of Personal Data Collection and Utilization

 

In compliance with current legislation, the processing of the above-mentioned personal data will be used for the contractual procurement of services related to the development of technology or various accessories of any kind, all of which are oriented towards the teaching and learning of languages, a portfolio of services offered by ParrotClub. This scope also extends to the execution of a wide range of legal acts in accordance with our corporate objectives.

 

ParrotClub processes personal data based on the following legal bases: consent from the data subject, necessity for the performance of a contract with the data subject, compliance with a legal obligation, protection of vital interests, performance of a task carried out in the public interest or in the exercise of official authority, and for the purposes of legitimate interests pursued by us or a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject.

In addition to the general purposes of data collection outlined previously, personal data collected through the ParrotClub mobile app may be used for specific app-related purposes. This includes personalization of content to enhance user experience, conducting app performance analytics to improve functionality and user interface, and for marketing purposes to inform users about new features, services, or promotional offers. All such data processing activities are conducted with the utmost regard for user privacy and in compliance with applicable data protection laws.

 

Transfer of Personal Data within ParrotClub

 

ParrotClub may share the personal data provided by you, with the different departments of the corporate society, as well as the different subsidiaries, affiliates and controlling companies of ParrotClub, whether they are located within the United States of America, Mexican Republic or abroad, in order to comply with the purposes set forth in this Privacy Notice as well as to fulfill contractual obligations that it may have with you, as owner of the corresponding personal data. Similarly, ParrotClub may share the information provided by you with any person in charge of personal data that it may designate.

 

Transfer of Personal Data to Third Parties

 

ParrotClub may share some of your personal data with other companies, insurance brokers, insurers, hospitals or third party providers (the “Third Party Recipients”) as long as they are in accordance with the product and/or service ParrotClub contracted, for which we require your express written consent, through your autograph signature, electronic signature, or any authentication mechanism established for that purpose.

 

ParrotClub is committed to ensuring the protection of personal data when transferred to third-party recipients. Any third-party companies, partners, or service providers that receive personal data from ParrotClub are required to adhere to data protection standards that are consistent with our privacy policy and compliant with applicable data protection laws. We take appropriate measures to ensure that these third parties process the personal data they receive with the same level of security and confidentiality afforded by ParrotClub and in accordance with our instructions and legal requirements.

 

ParrotClub recognizes the importance of protecting personal data, especially when it involves international transfers. We adhere to the data protection laws applicable in each country where we operate and use compliant mechanisms for transferring data across borders. This includes respecting the GDPR for EU residents and adhering to specific data transfer frameworks for the U.S. and other jurisdictions. We commit to being transparent with our users about these practices and take appropriate measures to ensure that their data is protected with the highest standards, regardless of where it is processed.

 

Acquisition of Personal Data and Source of Such Data

 

To carry out the collection of personal data, ParrotClub adheres to the principles of legality, quality, consent, information, purpose, loyalty, proportionality, and accountability established by law. We collect personal data directly from you or through electronic, audio, and/or visual means, such as email, phone, or our app and website. This ensures the reliability and accuracy of the data. Additionally, ParrotClub may obtain information through legally established means, like public databases or other public sources of information. We also collect data when you visit our application or website or use our online services, including, but not limited to, device information, location data, app usage statistics, and any interactions or communications made through our platform. This broader scope of data collection helps us enhance user experience, improve app functionality, and develop targeted marketing strategies, all in strict compliance with applicable data protection laws.

 

Restrictions on Data Use and Disclosure

 

To manage the use and disclosure of your personal data, ParrotClub Inc. provides several options for your convenience and control:

 

  1. Digital opt-out mechanisms within our app and website, enabling you to set your preferences regarding the use of your data for marketing, advertising, and other specified purposes.
  2. The option to unsubscribe from receiving direct marketing or promotional communications from us at any time. Instructions for unsubscribing will be included in every communication we send.
  3. For users residing in regions with specific data protection rights (such as the European Union under GDPR or California under CCPA), additional mechanisms to exercise your rights over your personal data, including the right to object to certain types of processing, request data deletion, and access your data.
  4. We are committed to ensuring that you have full transparency and control over how your personal data is used. For more information on how to exercise your rights and manage your data preferences, please visit our Privacy Policy or contact our Data Protection Officer directly.



Data Subject Rights and Requests

 

ParrotClub Inc. acknowledges your rights over your personal data, including the right to access, correct, delete, or limit the processing of your personal data. We are committed to facilitating these rights in accordance with applicable laws and regulations, including, but not limited to, the General Data Protection Regulation (GDPR) for residents of the European Union, and other similar data protection laws worldwide.

 

To exercise your rights, you may submit a request via email to our Data Protection Officer at privacy@parrotclub.co. Your request should include:

 

  1. Full name of the data subject.
  2. Residence address of the data subject or email address, by which a response to the request may be delivered.
  3. Official documents authenticating identity.
  4. In the case of legal entities, it is imperative to annex documents verifying the legal existence of the company, in addition to documents delineating the powers and faculties of the legal representative, and the official identification of this representative.
  5. An explicit and precise delineation of the personal data with regard to which you wish to exercise your rights.
  6. Any supplementary elements or documents that facilitate the localization of personal data, along with any other document.

 

The request will be resolved within a period of 20 (twenty) working days from the date of receipt of the request. However, ParrotClub reserves the right to extend the aforementioned period once for an equal period, provided that it is justified and the circumstances of the case so require.

 

The requests may be refused in the following cases:

 

  1. When the requester is not the owner or legal representative of the legal entity and/or does not prove the legal existence of the entity represented or that their powers and faculties are insufficient to exercise the rights in question.
  2. When the personal data of the requester is not found in the ParrotClub databases.
  3. When the rights of a third party are infringed.
  4. When there is a legal impediment or a resolution by a judicial or administrative authority.
  5. When the rectification, cancellation, or objection has previously been carried out in such a way that the request lacks substance.

 

In addition, ParrotClub is not obliged to cancel personal data in the following cases:

 

  1. When it pertains to the parties of a private, social, or administrative contract and is necessary for its development and fulfillment.
  2. When it must be processed according to legal provisions.
  3. When it obstructs judicial or administrative actions related to tax obligations, the investigation and prosecution of crimes, or the updating of administrative penalties.
  4. When it is necessary to protect the legally protected interests of the data subject.
  5. When it is necessary to perform an action in the public interest.
  6. When it is necessary to comply with an obligation legally acquired by the data subject.
  7. When it is subject to processing for the prevention or diagnosis of medical conditions or the management of health services, provided that such treatment is carried out by a healthcare professional subject to a duty of confidentiality.

 

Revocation of Your Consent for the Processing of Your Data.

 

At any time, you have the right to revoke the consent you have granted us for the processing of your personal data, to cease its use. To do so, you must submit a request to the Department of Personal Data Protection, including the following information:

 

  1. Full name of the data subject.
  2. Address of the data subject or email, through which we can communicate our response to your request.
  3. For individuals, official documents confirming identity.
  4. For legal entities, it is necessary to attach documents proving the legal existence of the entity, as well as those containing the powers and faculties of the legal representative, along with the official identification of the legal representative.
  5. Expressly state your request to revoke consent for the processing of personal data, while providing the reasons for this request.

Your request will be addressed within a maximum of 20 (twenty) business days from the date of receipt, and we will inform you of the outcome through the medium specified in your request.

 

It is worth noting that, despite your request, ParrotClub retains the right to process certain information as permitted or required by law.

 

Blocking and Deletion of Personal Data.

 

We hereby inform you that once the purposes of data processing have been fulfilled, and in the absence of any legal, administrative, or regulatory provisions to the contrary, the data will be canceled following prior blocking, in preparation for subsequent deletion.

 

Security and Storage.

 

ParrotClub is committed to implementing technological and administrative security measures to protect your personal data from unauthorized processing. For this purpose, the provided information will be safeguarded in databases equipped with state-of-the-art security technology and encryption to prevent data leaks.

 

In the unlikely event of a data breach that poses a risk to your rights and freedoms, ParrotClub will promptly notify the relevant supervisory authority as required by GDPR. If the breach is likely to result in a high risk to your rights, we will also notify you without undue delay.

 

Modifications to the Privacy Notice.

 

ParrotClub reserves the right to make modifications or updates to this Privacy Notice at any time, in response to legislative changes, internal policies, or new requirements related to the provision or offering of our services or products. In the event of any significant changes, particularly those affecting how we process your personal data, we will notify you through a prominent notice within the ParrotClub app. This notification will provide you with sufficient time to review and understand the changes before they take effect. Your continued use of our services, including the app, after such notification will constitute your acceptance of these changes.

 

Use of Cookies and Web Beacons on the Website.

 

Cookies are text files that are automatically downloaded and stored on the hard drive of the user’s computer when browsing a specific web page. They enable the web server to remember certain data about the user, including their preferences for page display on that server, name, and password.

 

On the other hand, web beacons are images inserted into a web page or email, which can be used to monitor a visitor’s behavior, such as storing information about the user’s IP address, the duration of interaction on that page, and the type of browser used, among other data.

 

We inform you that our website may use cookies and web beacons to collect personal information about you. In this regard, these cookies and other technologies can be disabled.

 

Legal Provisions.

 

This Privacy Notice is in compliance with the California Consumer Privacy Act (CCPA), the Federal Law on the Protection of Personal Data Held by Private Parties (Mexico) and adheres to the principles and requirements of international data protection laws, including the General Data Protection Regulation (GDPR) for our users in the European Union. ParrotClub is committed to upholding the highest standards of data privacy and will continuously align its practices with evolving legal frameworks in the jurisdictions we operate in.

 

I EXPRESSLY CONSENT to the processing of my personal data by ParrotClub in accordance with the terms and conditions set out in this Privacy Notice. I understand that my personal data will be used for the purposes explicitly detailed in this document, including but not limited to the provision of language learning services, app functionality enhancement, and marketing communications. I acknowledge that I have the right to withdraw my consent at any time and that I can manage my data preferences through the ParrotClub app. This consent does not extend to any processing activities not covered by this Privacy Notice.

 

Last Modification Date: February 13, 2024.